All orders are processed within 2 business days of receiving your order confirmation email. Once your order has been shipped, you will receive a notification with a tracking number.

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Shipping Rates
Flat Rate Shipping: A flat fee of $10 applies to all orders for standard shjpping, regardless of the delivery location within Australia. Express shipping is available at $15.

 

All orders are shipped via Australia Post or Sendle Express, depending on availability, timing, location, and package size.

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We are unable to deliver to "parcel locker" locations provided by companies like Australia Post.

If your order includes this type of delivery address, our team may contact you to request an alternative address, such as a home or business address.

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Shipping Delays

At times, unforeseen circumstances beyond Pocket Pika's control may result in delivery delays.

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If you suspect an issue with your delivery, please contact us via email or through our social media channels within 14 days of receiving your Shipping Confirmation email. We will promptly initiate an investigation with our couriers on your behalf.